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I was told I would need to contact the other company to address the damaged book. Called Customer Service, was told sorry our warehouse wasn't "prepared.

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NOTHING can be done, once the order is placed cannot be canceled, cannot be captured for expedited shipping, cannot be changed. Is there a need to go through this nonsense to support a company that does not care about their customers, nor their lack of services? My business will be done with Amazon instead. According to their website items this last holiday week purchased by Tuesday with express shipping will arrive before Dec. I placed my order on Sunday Dec. I'm told the least they can do is offer a refund on my shipping cost when the item arrives.

Never again will I order from Barnes and Noble. For being the top bookstore in the nation, they cannot meet their own shipping standards. I placed an order on December 12th, the website says days. On the 12th, I received a shipping notification for one of the items I purchased. I have not received that item. Then on the 19th I receive another shipping notification for both books I ordered. I tracked the package still hopeful it would arrive before our family Christmas party on the 22nd, but NOPE, won't be here.

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The website said yesterday if you placed an order on the 18th they would get it to you by the 24th. That's 6 days, which is what I expected for my purchase made on the 12th. I have tried to reach customer service for 3 days to no avail. Poor, Poor, Poor customer service. I ordered an item for my son for Christmas on December 9th and I called after 5 days to check on shipping and they said I should be receiving the item on December 17th. I called on the 18th to check and they said the I can no longer find this item anywhere online unless I want to pay It's a popular Lego set that has increased in price due to the Christmas holiday.

But they were unwilling to ship me from their in store stock to help a customer that they made wait 9 days to tell them their order would be canceled. I ordered 2 Italian nursery books for my new 5 month old grandson which both grandparents are Italian. I according to my delivery date was to have them by Dec. Again, holding on for an hour and telling my same story, I was promised that they were being shipped again, yesterday, Dec.

My email, so they say, has not been updated and they did not ship the lost books. I ordered a DVD as a present on Nov. I ordered it when I did because the half-off Criterion sale was about to end.

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The next day, I received an email saying the package had been shipped via UPS Mail Innovations with a tracking number. Several days pass, with no updating on the tracking number, only this message: Alternatively, the delivery details provided are incorrect. No tracking update, no package. I call UPS, they've no record of the number.

I had to call back twice to get a refund, because the first time their customer rep in India couldn't even get that right. I finally got my full refund after several hours on hold, and 3 days of callbacks. Fast forward, December 11th: They lost a customer of 20 years with this little charade, and I'll keep the extra copy of the DVD they botched the order on for myself since I ended up ordering one from Amazon, which I was trying to avoid.

Next time, I'll order straight from Criterion. I ordered a DVD from them and after it had not arrived a week after expected I contacted the company using the online chat. I explained that my package was never delivered and they said according to their records it was shipped and may have been lost in the process. I assume it was stolen off my front porch as it is Christmas time.

The representative promptly offered to replace my item at no charge. I appreciated their flexibility and am very pleased with the experience. I will continue to order from them for years to come.

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I returned a Harry Potter box set to the store. The manager issued a return on my debit card. I check my bank the next day and the credit isn't there. I call the manager and he puts in a call to corporate. The manager calls back 6 hours later and told me I now have to wait till Monday to see why I wasn't issued my money.

I call the number and customer service tells me it can take anywhere from 2 days to onwards of "whenever".

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She proceeds to tell me it's my bank that's holding the money. Chase is giving me temporary credit as we processed a claim through the fraud department. Us consumers have Amazon that treats us better and doesn't commit fraud. I ordered two books online as Christmas gifts and paid extra for express shipping to have them delivered in business days.

I called customer service to have my order cancelled since those dates would not work and I paid extra to have them here in a timely manner. Customer service said they can't cancel the order or change it anyway. I will never order from them again! Also, allow an extra day or 2 for processing on time of the days for shipment. Try the "Help" button on their site or maybe try the one labeled "Customer service" - both take you to an error message that is laughingly marked "bad request"!

So there are no avenues on the website believe me I have clicked on everything to get online customer service. No worries - I used my Discover card to pay for it and they will get my money back - because that is a company that knows that customer service isn't a bad request! I needed her to receive this by December 2, eight days later. There was no indication that they did not have this in stock and that they could not ship it within a day. On November 26, I received an email stating that the order had shipped a free accessory toy but not the Lego set.

On December 1, I received an email that the availability of the order had changed unexpectedly. On the late afternoon of December 2, I had a message chat with Barnes and Noble in which their person stated that they had the item in the warehouse and it should be shipped soon. On Monday December 3, I called the service department who was able to check the warehouse inventory and found that they did not have the item. So it was clear that they did not know when they would have this Lego set. I told the person in the service department that I needed my daughter to get gift by the next day and I would go elsewhere.

I asked to cancel my order and she was polite and complied. As a retailer in a competitive marketplace, Barnes and Noble did a lousy job of keeping me informed that they could not ship my gift and actually lied to me. I will never again order a toy from Barnes and Noble. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

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Enjoy reading our tips and recommendations. How do I know I can trust these reviews about Barnes and Noble? Current Barnes and Noble Coupons Last updated 9 days ago. View Barnes and Noble Deals. Come back to this page to copy the coupon code, and then paste it on the store's payment page. Coupons and Deals Advertiser Disclosure. What does Barnes and Noble sell? What brands does Barnes and Noble carry?

I gave my 3g to my niece when my husband bought me my color, and I sold my Color when he bought me my tablet and I bought my Simple Touch on black Friday. Jan 27, Jan 28, It's been a pet peave of mine for over a year. Plus when you go online to buy a physical book why am I paying the same price as a non-member for the book.

When I've asked them they respond that I get free shipping. They kind of fell victim to the digital age as Kodak did, and neither made the jump.


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  • The e-book is the cheapest way the company could sell a book. I'm a new member and would also like friends to whom I can loan e-books and from whom I can borrow. My email is imarv99 aol.

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    Please feel free to add me! I have also noticed that they sometimes add a disclaimer that says the price is controlled by the publisher. If this is the case, the prices should be the same no matter where you buy. I must also add that the Nook accessories are within their control and could be more competitively pricced. Feb 01, I agree, my NOOK cover was 40 dollars! After spending over on the tablet. What is the point of the discount if you can't use it on all products?

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    Feb 04, I tried to and thought that I had added them. However, they seem to have disappeared. I'm sure, in my inexperience, I clicked something wrong or have otherwise erred. If you are one of these ladies, thank you for your request. I'd welcome a re-request. Feb 05, I am learning so much from this site. Feb 07, I so agree- signed it! I'm with Missy B on the discounts thing and encourage petition signatures--see her note with the link. Search for a book to add a reference.

    We take abuse seriously in our discussion boards. Only flag comments that clearly need our attention. As a general rule we do not censor any content on the site. The only content we will consider removing is spam, slanderous attacks on other members, or extremely offensive content eg. We will not remove any content for bad language alone, or being critical of a particular book. Group Home Bookshelf Discussions. Invite People Members Polls.